Returns and Exchange Policy
1. Return & Exchange Policy
Return & Exchange Policy
Last Updated: 1/08/2025
At Vanazz, we create every piece fresh for you. As a made-to-order brand, we do not offer returns or size exchanges. However, we are happy to help if your item arrives damaged.
Exchange Policy – Defective Products Only
We only accept exchange requests in the following case:
- You received a damaged, defective, or wrong product
How to Request an Exchange:
- Email us at hello@vanazz.com within 48 hours of delivery
- Share your order number and clear photos of the issue
- The item must be unused, unwashed, and in original condition with tags
No Exchanges Accepted For:
- Size or color preference
- Change of mind
- Worn or washed items
- Sale or discounted items
Exchange Process:
Once approved, you will be required to ship the product back to us. After inspection, we’ll send you a fresh replacement.
We appreciate your understanding—every Vanazz piece is handcrafted with love for you.
2. Shipping Information
Shipping Policy
Last Updated: 1/08/2025
At Vanazz, all our pieces are made-to-order to reduce waste and ensure uniqueness.
Shipping Timeline:
- Processing Time: 10–15 business days (as we handcraft each piece)
- Delivery Time: 3–7 working days after dispatch (depending on your location)
- Total Time to Delivery: Up to 15 business days from order date
Shipping Area:
- We currently ship all over India only
Tracking:
- You’ll receive tracking details via email or SMS once your order is dispatched.
Delays:
Please note that shipping may be affected by public holidays, weather conditions, or courier issues. We appreciate your patience for our slow fashion process.
3. Privacy Policy
Privacy Policy
Last Updated: 1/08/2025
Your privacy matters to us at Vanazz. This policy outlines how we collect, use, and protect your data.
What We Collect:
- Name, contact info, and shipping address
- Email for order updates and offers
- Payment details (handled securely via our payment partners)
How We Use It:
- To fulfill and ship your order
- To send order updates and tracking info
- To send relevant promotions (only if you opt-in)
We Do NOT:
- Sell or share your data with any third-party for marketing
- Store your payment details—we use secure, encrypted payment gateways
Email Marketing:
If you sign up, you may receive occasional updates. You can unsubscribe anytime.
Contact Us:
For any privacy-related concerns, write to us at support@vanazz.com
